Frequently Asked Questions (FAQs)

  •  Which locations have shuttle service?
  •  Memphis, and Kansas City both currently have shuttle service from our private terminals to the main terminal. 
  •  Where will your shuttle take me?
  •  Our shuttles will get you from our private terminals up to the main terminal, so you can catch a connecting flight.
  •   How do I catch the shuttle to get from the main terminal to your private terminal? What does it cost?
  •  Once you arrive and obtain your baggage, give the shuttle number a call. We'll give you instructions on where to go, and promptly pick you up from that location. Our shuttle is complimentary for all SeaPort passengers.
  •  What is the number for the shuttle?
  •  Each shuttle location has its own local number you can use to contact your local SeaPort station for pick-up:
  •  What type of aircraft does SeaPort use?
  •  SeaPort operates the Cessna Caravan in the lower 48 states. This aircraft seats nine passengers and two pilots. Cessna Caravans and Cessna 207s make up the fleet in Southeast Alaska.
  •  What type of flight service do you provide?
  •  SeaPort Airlines is a scheduled commuter airline. We also offer customized charter services in addition to scheduled service options. Request a charter quote.
  •  Who can I speak to at the airport if I have a problem?
  •  Any SeaPort Airlines representative will be happy to assist you in any way that they can. You are welcome to speak with the Station Manager as well if they are available, or Contact Us via e-mail.
  •  Who can I contact about a problem I had on a flight?
  •  Please click here to send us your comments, complaints, compliments, questions, etc. A customer service or help desk representative will address your concerns promptly, upon receiving your correspondence.
  •  How do I request special assistance for a disabled passenger?
  •   Please call 888-573-2767 to talk to a customer service representative regarding special accommodations. We also recommend referencing our Contract of Carriage for more information.
  •  What if I need seatbelt extender?
  •   If you've made a reservation and you think you may require a seatbelt extender, please call us at 888-573-2767 ahead of time to let us know.
  •  Can I make changes to my itinerary?
  •   Some tickets are non-changeable, so be sure to check the restrictions on your ticket before you make a final purchase. A change fee will apply for most itinerary changes, with the exception of our Flex4Free and FullFlex fares, which are changeable without change fees. Click here for a list of fares and fare rules.
  •  How do I change my ticket?
  •   Please call 888-573-2767.
  •  How do I cancel a reservation?
  •   To cancel a reservation, you must call 888-573-2767. Make sure you understand the restrictions on the fare you've purchased prior to cancelation, so you can plan accordingly.
  •   Can I get a refund for my ticket?
  •   Yes, if you've purchased a fully refundable ticket. Otherwise, we can credit you the value of your ticket in our reservation system, for use towards a future ticket purchase with SeaPort, good for up to one year. Reservations must be canceled at least one hour prior to departure to receive a credit. No show passengers that do not call to cancel their reservation prior to departure forfeit their credit. Our lowest fares do not allow for any changes or refunds; this fare is best suited for those who have firm travel plans.
  •  What are the taxes and fees included in the quoted price?
  •   In addition to the government imposed Federal Excise Tax, fees that may be included in the quoted price are listed:
    • 9/11 Security Fee
    • Segment Fee
    • Passenger Facility Charge
    Again, all fares quoted already have these taxes and fees included in the price.
  •   I'm making a connection on another airline. How much time should I allow in between flights?
  •   We recommend that you allow at least an hour and a half for making connecting flights out of Portland, Kansas City, Nashville, Dallas, San Diego, Burbank, and Memphis. Travel during the holidays can get pretty hectic at the larger hubs, so please plan accordingly.
  •  How much luggage can I take with me?
  •  Passengers with FullFlex fares are allowed two (2) checked bags, up to 50 lbs each, free of charge. All other fares and flights to and from all destinations have a free baggage allowance of one (1) checked bag up to 50 lbs per person and not exceeding 62 linear inches in size, plus a carry-on of one personal item, such as a purse, camera bag, small electronic device, diaper bag, infant supplies, briefcase, small backpack, in addition to the following items:
    • Umbrella, jackets, overcoats, and reading material
    • Mobility aids, canes, braces, or other medical supplies
    • Government approved child/infant seat, service animals, or fully collapsible stroller
  • If the passenger has over the allowed amount of checked luggage or special equipment, an excess baggage fee will be applied at check-in. No one piece of baggage can exceed 70 lbs, and all checked bags must not exceed 62" (length + width+ height). Excess baggage flies on a space available basis. PLEASE BE ADVISED FOR ALASKA CONNECTIONS: If you are traveling on SeaPort Airlines and have a connection on Alaska Airlines, you must have booked your reservation on a single itinerary for thru-baggage service. If you book your flights separately, we will be unable to check you bag all the way through to your destination.
  •  What can I carry on?
  •   Each passenger may carry on one personal item including the following, a purse, camera bag, small electronic device, diaper bag, infant supplies, briefcase, small backpack, plus the following at no charge:
    • Umbrella, jackets, overcoats, and reading material
    • Mobility aids, canes, braces or other medical supplies
    • Government approved child/infant seat, service animals, or fully collapsible stroller
  •  Where are your ticket counters located? Are they in the main terminal?
  •   Please see our Destination pages for information about individual ticket counter locations.
  •  What are the ages and restrictions for a lap child?
  •   SeaPort cannot carry infants fourteen (14) days or younger without a written note from a physician. Children fourteen (14) days and under two (2) years old, not occupying a seat, can be carried without charge when accompanied by a fare-paying passenger eighteen (18) years or older.
  •  What are the ages and restrictions for unaccompanied minors?
  •   Children under five (5) years of age must be accompanied by a fare-paying adult. Children five (5) through eleven (11) years of age are defined as unaccompanied minors, and are subject to a service fee of $50.00.

    Children ages 5 - 7 will only be accepted for nonstop flights. The parent or responsible adult who brings an unaccompanied child to the departure airport will be required to remain at the departure gate until the flight is airborne. The parent or responsible adult must furnish SeaPort Airlines in writing (duplicate in which must be in child's possession) evidence that the child will be met by another parent or responsible adult upon deplaning at his or her destination. The person meeting the child at his or her destination will need to be in the arrivals area prior to the flight arriving. Awaiting guardians will be required to present positive identification and sign a release form designated by SeaPort Airlines. SeaPort can only provide supervision for the unaccompanied minor from the time of boarding until the child is met at a stopover point or destination, and does not assume any financial or guardianship responsibility for any unaccompanied child beyond what is applicable to an adult passenger. More information on this policy can be found on our Policies page.
  •  What is SeaPort's policy for the carriage of pregnant women?
  •   We recommend that pregnant passengers consult a physician before flying. Any person who is pregnant and expecting delivery within ten (10) days, unless the passenger provides a doctor's certificate dated within 72 hours of departure, stating that the doctor has examined and found the passenger to be physically fit for air transportation, will not be considered fit to fly.
  •  Can I travel with a pet on SeaPort Airlines?
  •   SeaPort accepts domestic pets, including cats, dogs, and household birds, as long as they are in an approved carrier and the weight of any single animal does not exceed 40 lbs. Pets are carried in the aircraft cabin, generally in the cargo area, for the duration of the flight.  Pets must be without odor and have all current vaccinations and flea treatments. A fee of $50.00 will be assessed for the transportation of any animal. All service animals travel free. Please refer to Rule 154 of the Contract of Carriage for additional information on the carriage of animals.