The SeaPort Difference
SeaPort Airlines is an outlier in the travel industry, offering an unparalleled level of personalized customer service. Whether you’re traveling out and back in the same day on a business trip, visiting a new grandchild, or connecting to another flight for a once in a lifetime vacation, we focused on providing our customers with “The SeaPort Experience” on every flight, every day.
The SeaPort Experience means safe and reliable air transportation provided on a foundation of the best customer service in the industry. SeaPort’s team of professionals strive to accommodate the needs of each individual to the best of our abilities with a commitment to treat each customer with nothing less than the utmost respect.
What Customers Tell Us
If you’re not convinced that our commitment to customer service is more than just words, scroll through these real testimonials from real customers. The names of those who have submitted the comments have been left out to protect passenger privacy.
To leave your own testimonial, please contact us.
"A smile and a kind word go a long way y'all. Thank you for getting this one so right."
"I have flown round trip from Harrison to Memphis on several occasions and this is the only way to go. Staff is friendly and professional. Recommend SeaPort very highly."
"We have used SeaPort out of Salina numerous times! The flight schedule(s) have several options, helping us to book connecting flights out of Kansas City with very little layover. Every SeaPort flight we have been on has left on time, giving us excellent service into Kansas City and also on our return flight back into Salina. The personnel are friendly, accommodating and very professional. With no parking fee's in Salina and great security, we arrive, unload luggage and check in a timely manner. Our luggage is loaded safely and we feel very comfortable knowing it will arrive with us in Kansas City. SeaPort personnel unloads our luggage and takes it directly to their van which promptly delivers us to the connecting terminal. Upon our return, once we arrive in Kansas City, making a phone call to SeaPort, we are picked-up and delivered back to SeaPort ready to make the return flight to Salina. Our normal trip takes us from Kansas City into Chicago. By flying SeaPort, we have left Chicago and are back in Salina, driving home, in less time then it would take us to drive home from Kansas City!!! We highly recommend flying SeaPort and encourage everyone we know to make use of this "gem" we have in Salina, Kansas!!!"
I recently flew with your company SeaPort Airlines... I can not say enough what a joy it was for me. The people you have on staff are truly the best. I had to get a ride from the Memphis airport over to Signature and they were there to pick me up within 5 minutes. The waiting area was clean and fresh coffee was available and the staff was so accommodating. How refreshing. As far as the actual flight I have to say I have NEVER had a smoother landing in my life."
"I was pleased with the courteous attention and prompt service on the flights to and from your Memphis Hub... Based on what I "saw" Friday and the return trip Sunday, you have dedicated employees 'on board' to make your company successful. Good luck with your Arkansas endeavors!"
"The entire staff at Salina and Kansas City, Kansas are passionate about there jobs and who they represent. I would be proud to have these individuals on my staff. So... SeaPort Air thank you for making Salina, Kansas one of your stops and connecting us with a more economical, fast and safe flight to the major airlines. See you on the next flight!""Your company is the BEST airline in the industry. In my 30 years of flying, I have never encountered such a professional and friendly company. The entire experience was no hassle and everyone SMILED; something you never see in the commercial world. I will use you every time I can."
"I flew SeaPort Airlines this weekend from Memphis to El Dorado. Great flight! I-40 was closed due to the flooding but SeaPort made it possible for me to get home for Mother's Day. I will be a returning customer!!!"
"Two hours before the flight I booked my ticket to Memphis from Hot Springs. Wow! What a surprise; it was simple, convenient, great price, and impeccable service. It far exceeded my expectations and I will be flying to Memphis on SeaPort Airlines instead of driving from now on. The customer service was fabulous!"
"Great flights. Felt just like a jet. Landings so smooth you could not tell when tires touched pavement. Honest! The folks at SeaPort in Hot Springs and Memphis are very customer oriented with shuttles at Memphis to fit your needs. I will definitely use SeaPort again when I travel to Memphis."
"I had plans to travel to the Chicago area. I decided to use SeaPort to for the first part of my trip to Kansas City and then on to Chicago. It was a wonderful experience. The staff was very helpful and friendly. The flight was very smooth for such a small plane. When we arrived back in Salina the pilots put the plane on the ground so gently I wasn't sure we had landed. I will be a regular customer."
"I have flown once with SeaPort and it was great! Everyone was so nice and the pilots were down to earth and witty. I needed to go to the VA in Portland for surgery and instead of having to drive 5 hours to Portland and another 5 hours back to La Grande by myself after surgery, it was quick and effortless. When the staff discovered I had just been discharged after having abdominal surgery, they told me I could lie down while waiting, have some tea or coffee etc. I plan on being a customer of SeaPort from now on!!"
"For two decades I have been picking my mother up at the airport and for two decades I have been met with the defeated, hang-dog look that the ordeal of air travel has given her. I guess it pretty much does it to all of us, but (as she is well into her 80's) I worry about the toll it takes on her more and more lately. When I picked her up today from her SeaPort flight K52325 from Dallas and saw she was smiling, you could have knocked me over with a feather! She couldn't stop raving about how pleasant the flight was. Let me be clear. My mother is a tough-as-nails Mid-Western yankee from the old school who has been around the world a couple of times since the late 1940's. She doesn't bestow idle praise and she seldom raves. Since it was a 9 seater plane that had to stop for a bathroom break, I can only conclude that it was the above average service she received from your staff. She, in fact, said as much. From the ticket counter in Dallas to the ride she got to the main terminal in Memphis she was impressed. She even liked the way she was asked to turn off her mobile phone and the help she was given doing so (she's not a big techie). I'm in the service industry myself and I know how often complaints come through. I just want to be sure to let you know how well everyone did on this flight. In the future, I will look to SeaPort first for my travel needs and will spread the good word to my friends."
"I started flying SeaPort Air last year and was very impressed that anytime I need to connect a flight to Kansas City, MO I continue to fly only. My experience on SeaPort Air cannot be explained in just a few words."
"The Salina staff from the minute I walked in greeted me with a smile. They took care of me from the minute I left to when I returned. And I normally take the early flight so to be greeted with a warm smile was great. The staff member and pilots always walked me out the corridor to the plane. My check-in was very personable and quick. I always had time to relax before boarding. My flights were always on time and never missed a connecting flight. And for the staff at Kansas City...were an awesome team—being a Human Resource Director we are always observing. Again, the professionalism, excitement when they greeted us "top notch". My last trip in April the staff were faced with two flights: one coming in and the other boarding which was my flight. This team was quick, responded to every one of us with ease."
"Over the past few months IntelliFinishing has been working with a company in Memphis on the development of a new paint system for their manufacturing facility. The development process required several trips to Memphis. SeaPort was a real time saver for my busy schedule. The flights were always on time, the staff courteous, and service was exceptional. Thanks SeaPort!"
"I have never had such a positive experience connected with any airline. I read about SeaPort Airlines last October when they opened the Mid-South Route, but didn't have the chance to fly until March...I have flown twice in the last 2 months and the customer service from start to finish is outstanding. I will be a regular customer and have already recommended the airline to several associates. Thank you, SeaPort Airlines, for making me feel like a queen!"